Return and Refund Policy
At Elderberry Family Farms, we are committed to providing our customers with the freshest, highest-quality natural and herbal goods. Due to the nature of our products, we kindly ask that you review our return and refund policy carefully:
Eligibility for Refunds or Replacements
- Damaged or Spoiled Products: If your order arrives damaged, spoiled, or in unsatisfactory condition due to shipping issues, please notify us within 48 hours of delivery.
- Contact us at info@elderberryfamilyfarms.com with a description of the issue, your order number, and photos of the product and packaging.
- Incorrect Items: If you receive an incorrect item, we will arrange for a replacement or issue a refund.
- Notify us within 48 hours of delivery to ensure timely resolution.
- Non-Returnable Items: Due to safety and health regulations, we cannot accept returns of perishable goods. However, we will work with you to resolve any issues promptly.
Refund or Replacement Process
- Once your claim is verified, we will offer either:
- A replacement shipment at no additional cost.
- A full or partial refund to the original payment method, depending on the issue.
Shipping and Handling
- We take great care to ensure that your products arrive in excellent condition. However, we cannot be held responsible for delays or issues caused by incorrect shipping addresses or adverse weather conditions affecting delivery.
Contact Us
We value your satisfaction and are here to assist you with any concerns. Please reach out to us at info@elderberryfamilyfarms.com if you have any questions about your order.